bentoPrivacy Policy

This page describes what we collect when you use bento and how we keep that data protected. We at bento take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play on our live-dealer tables, we collect personal information necessary to verify your identity, process payments, and comply with local regulations.

Our bento platform operates across Indonesia and supported jurisdictions. Your data may be processed on servers located outside your region, subject to encryption and standard security protocols. We do not sell your information to third parties. We share data only with payment processors, regulatory authorities, and service providers who help us run our platform securely.

This policy applies to all bento users, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere in supported regions. If you have questions about how we handle your data, contact our support team via the channels listed at the end of this page.

What Data We Collect on bento

We collect information in several categories:

  • Account information: When you register on bento, we collect your full name, email address, date of birth, phone number, and residential address. We use this data to verify your identity and comply with anti-money-laundering regulations.
  • Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, timestamp, and payment method. We do not store your full payment credentials—those are handled by our payment processors.
  • Gaming activity: We log your bets, game outcomes, and account balance changes. This data helps us detect fraud, settle disputes, and comply with regulatory audits.
  • Device and usage data: We collect your IP address, browser type, device model, and pages visited on our bento platform. This helps us improve performance and detect unauthorized access.
  • Communication data: If you contact our bento support team via chat, email, or phone, we retain those conversations for quality assurance and dispute resolution.
Cookies on bento: We use cookies to remember your login session, language preference, and betting history. You can disable cookies in your browser settings, though this may limit bento functionality.

How We Use Your Data

We at bento use your data for the following purposes:

  1. Account verification: We verify your identity before your first withdrawal to comply with local regulations and prevent fraud.
  2. Payment processing: We share your payment details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to process deposits and withdrawals.
  3. Regulatory compliance: We may disclose your data to government authorities, tax agencies, or financial regulators if required by law.
  4. Fraud prevention: We analyze your account activity to detect suspicious patterns, unauthorized access, or collusion with other accounts.
  5. Customer support: We use your contact information to respond to queries, resolve disputes, and send account notifications.
  6. Platform improvement: We analyze aggregated, anonymized data to improve our bento services, fix bugs, and optimize performance.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to advertisers, data brokers, or third-party marketers. Our bento team respects your privacy as a core principle.

Data retention on bento

We retain your account data for as long as your bento account is active, plus seven years after closure for regulatory and audit purposes. Payment records are retained for ten years to comply with financial regulations.

Your Rights and Our Commitments

We at bento recognize your rights regarding your personal data. You have the right to:

  • Access: Request a copy of all data we hold about you on bento. We will provide this within 14 days of your request.
  • Correction: Ask us to correct inaccurate or incomplete information in your bento account.
  • Deletion: Request deletion of your data, subject to legal and regulatory retention requirements. We may retain some data for compliance purposes even after account closure.
  • Portability: Request your data in a portable format so you can transfer it to another service.
  • Objection: Object to certain uses of your data, such as profiling or automated decision-making.

To exercise any of these rights, contact our bento support team at the address provided below. We will respond within 30 days and may request additional information to verify your identity.

Security and Third-Party Processors

Our bento platform uses industry-standard encryption (TLS 1.2 or higher) to protect data in transit. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit access to your data to authorized bento staff and service providers who need it to operate our platform.

We work with third-party processors to deliver our bento services. These include:

  • Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet handle your payment credentials and transaction settlement.
  • Cloud hosting: Our servers may be hosted by third-party providers in regions outside Indonesia. These providers are bound by data protection agreements.
  • Customer support: Our bento support team uses ticketing systems and chat platforms to manage your queries.
  • Analytics: We use anonymized analytics tools to understand how users interact with our bento platform.

All third-party processors on our bento platform are contractually obligated to protect your data and use it only for the purposes we specify. We do not permit them to sell or share your data with other parties.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our bento practices or legal requirements. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of bento after such changes constitutes your acceptance of the updated policy.

Contact bento

If you have questions about this privacy policy or how we handle your data on bento, contact our support team:

  • Email: [email protected]
  • Chat: Available on our bento platform during business hours
  • Phone: Available for account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang during standard business hours

Our bento team is committed to protecting your privacy and responding to your concerns promptly. Thank you for trusting us with your data.

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