bento Live CasinoAndar Bahar, Teen Patti, Crazy Time & Mega Wheel

DANA deposit and withdrawal

DANA is one of the fastest payment rails on bento. To deposit, log into your account, select Deposit, and choose DANA from the payment method list. You will be redirected to the DANA app or web interface to authorize the transfer. Once confirmed, funds typically credit to your bento account within subject to verification. No account number or additional verification is required beyond your DANA wallet balance. For withdrawals, navigate to your account Withdrawal section, select DANA, enter your phone number linked to DANA, and confirm. Withdrawal requests are processed within subject to verification, subject to DANA's own processing windows. Minimum and maximum deposit amounts are displayed in the deposit form; they vary based on your account history and DANA's daily limits. If a deposit does not appear after subject to verification, check your DANA transaction history to confirm the payment was sent. Contact our support team if the transfer shows as completed in DANA but has not credited to bento.

OVO and GoPay usage

OVO and GoPay are wallet-based payment methods widely used across Indonesia. To deposit via OVO, select OVO from the payment method list during deposit. You will be prompted to enter your OVO-registered phone number and authorize the payment through the OVO app. Funds typically credit within subject to verification. GoPay follows a similar process: select GoPay, authorize through the Gojek app, and funds credit within subject to verification. Both methods require account verification (KYC) before your first deposit; this is a one-time process that takes subject to verification. After KYC is approved, subsequent deposits are faster. For withdrawals, select your preferred wallet, confirm your phone number, and the funds are returned to your OVO or GoPay balance within subject to verification. Both wallets support multiple transactions per day, though daily limits may apply based on your wallet tier. If you encounter a failed transaction, check your wallet balance and try again, or contact support for assistance.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a secure way to deposit and withdraw on bento. During deposit, select "Bank Transfer" and choose your bank (BCA, Mandiri, BRI, or BNI). You will receive a unique VA code to transfer funds to from your personal bank account. Use your bank's mobile app or ATM to send the exact amount to the VA code. Deposits typically credit within subject to verification of bank confirmation. For withdrawals, navigate to the Withdrawal section, select your bank, and confirm your personal bank account number. Funds are transferred back to the same account within subject to verification, subject to your bank's processing times. Virtual accounts are tied to your bento account for security; you cannot change the withdrawal bank without contacting support. Minimum and maximum transfer amounts are set by each bank and displayed during deposit. If your transfer does not appear after subject to verification, verify the VA code and amount in your bank statement, then contact support with your transaction reference number.

Fees, limits and verification

We at bento do not charge deposit or withdrawal fees; all costs are borne by the payment provider or your bank. Deposit minimums and maximums vary by payment method and your account history. New accounts typically have lower limits, which increase after successful verification and a few transactions. Account verification (KYC) is required before your first deposit and involves submitting a valid ID and phone number; this process takes subject to verification and is approved within 1–2 hours. Once verified, your account gains access to all payment methods and higher transaction limits. Withdrawal requests are subject to a verification window: if your account shows unusual activity or if a withdrawal amount exceeds your recent deposit history, our compliance team may request additional information. This review typically takes 2–4 hours but can extend to 24 hours in complex cases. You will receive email updates throughout the process. Maintain accurate account information and avoid rapid large withdrawals to minimize review delays.

Resolving a stalled transaction

If a deposit does not credit within the expected window, first check your payment method (DANA, OVO, GoPay, bank account) to confirm the transaction was sent. If your wallet or bank shows the payment as completed but bento has not received it, note your transaction reference number and contact our support team via live chat or email. Provide your bento account email, the payment method used, the amount, and the transaction reference. Our team will investigate with the payment provider and typically resolve the issue within 2–4 hours. For withdrawals that are delayed beyond the stated window, check your account Withdrawal History to see if the request is still pending or if it shows a status update. If a withdrawal is marked "Under Review," our compliance team is verifying the request; you will receive an email with next steps. Do not attempt to resubmit the same withdrawal request, as this may cause duplicate processing. If a withdrawal is marked "Failed," select the transaction and choose "Retry" or contact support for manual assistance. Most stalled transactions are resolved within 24 hours; escalation support is available for urgent cases.